Telemedicine

Steps to Care

Using urgent telemedicine is easy, convenient, and revolutionizing the way we receive medical care. With just a few clicks, you can connect with a healthcare professional from the comfort of your own home.  Say goodbye to long waiting times and the hassle of traveling to the doctor’s office.

1: Log In

Log in to the Member Center and click on MDLive/My TeleHealth on the menu.

*Note, if you go directly to the MDLIVE site and not through the member center, you will be charged a consultation fee.

2. Schedule an Appointment

You can visit a doctor right away or schedule an appointment – all by phone or video on your computer or mobile device.

You will be asked to complete some basic medical history before your visit and choose your preferred pharmacy.

3. Feel Better

Get reliable care from board-certified doctors.

MDLIVE is dedicated to helping you get better and stay well. No surprise costs. No hassle.

If your provider prescribes a prescription, be sure to use your member card to access your savings.

There are no states where we don’t offer telemedicine, but some states have different video/audio visit requirements. When a visit geolocates to a state that requires video conferencing, the audio option will not be available.

Virtual Mental Health Care

Virtual Mental Health Care is eligible for sharing through a teletherapy provider approved by Impact.

Members must pay 100% of the session consult fee at the time of service and may submit proper receipts to Impact for processing via the Medical Expense Form.

Virtual Mental Health is considered a Specialist for provider fee purposes and is subject to the PRA and co-share.

Can a doctor prescribe medications through telemedicine?

Yes. When the doctor considers that medication is warranted, they can write a prescription for a non-narcotic medication (i.e., non-controlled substances), which can be sent directly to the pharmacy of your choice.*

As soon as your consultation is over, your prescription will be sent electronically to your pharmacy. If for any reason, your pharmacy is unable to receive e-prescriptions, a traditional prescription will be generated for the doctors to sign and fax. All prescriptions are fully compliant and include all of the required information.

Is there a list of conditions and medications that a doctor won’t treat or prescribe through telemedicine?

Yes, currently, our providers do not currently treat the following conditions through urgent care telemedicine.

  • Emergency situations (bleeding, heart attack, suicidal thoughts).
  • Sexually Transmitted Diseases (STDs).
  • Urinary tract infections in males.
  • Urinary tract infections in females under 18 years of age.
  • Children under 3 years of age with a fever.
  • Children under 12 years of age with ear pain.

Children under 3 with a fever need to be seen immediately by a doctor in an office setting.

Children under 12 years with ear pain can be treated through telemedicine if the pain is due to a virus (e.g.,colds) allergies, or external infection.

When the likelihood of an internal bacterial infection is high, which may require antibiotics, children should be seen immediately by a doctor in an in-office setting.

It is recommended that you contact your primary care doctor, go to an urgent care center, or the nearest emergency room, depending on the severity of the condition.

Medications which are unable to be prescribed through telemedicine:

  • Hair loss medications
  • DEA-controlled medications
  • Muscle relaxants
  • Erectile dysfunction medications
  • Some antiviral medications
  • Medicinal marijuana
  • Sleeping pills
  • Weight loss medications
  • Injectable medications